Frequently Asked Questions

 

Q: "I've got to sign some long-term contract, right?"
A:  No contracts, no hassle.
surfVI gives you freedom to come and go as you wish.  Cancel anytime you want. No strings attached.

Q: "It's limited to only a few hours per month, right?"
A: Nope. This is true Unlimited modem dialup access.  Surf whenever you want. It's one low rate for all the internet your heart desires.

Q: "This is probably a stripped down account. You'll try to sell me on additional services, right?"
A: This is a full-featured Internet Account. We give you more than the other guys, and we charge a lot less.
Your $13.96 includes email access, Web pages (10Megs Storage), 7 email accounts and more.
Low price, all inclusive.

Q: "The last ISP I was at, my email was full of SPAM.  You know, full of get-rich-quick schemes, stupid jokes and worse.  I suppose eventually my email box here will get SPAM also?"
A: Nope! SpamAssassin will be your personal email chaperone.
He's good at keeping Spam from coming in and messing up the place.
Fresh from our rigorous training boot camp, Spam Assassin has emerged as top dawg in his class! Up to 99% effective, in fact.

surfVI does NOT tolerate users who send  Unsolicited Commercial, Mass, or Bulk Email, more commonly known as SPAM.

 

 

Q: "So how can surfVI do all this for just $13.96 per month?"
A: surfVI operates as an ISP targeting experienced Internet users.

We save big bucks by not having a bunch of expensive, over-worked tech support people.
We then pass along the savings to you in the form of LOW MONTHLY PRICING.

Q: "Huh? What exactly does that mean?"
A: Since we don't have any tech support staff, to be our customer,  you have to know what you are doing.

When you do sign up, you will just get a USERNAME, PASSWORD and MODEM PHONE NUMBER. Nothing else.

You will have to know how to put this information into your computer.
If you never did this before, most likely you won't be able to figure it out. But if you do, you save big bucks with us!

You may sign up any time of day or night, with our online signup form.
Get a surfVI.com account in under five minutes with your valid credit card.

Don't call us to help you set up your computer either!   That's your job. That's the deal here.
You get great, cheap internet, and we get peace and quiet.

Q:"But what if I really need to talk to you?"
A: If you somehow find our phone number and call us with stupid questions, you will suddenly find that you're no longer a surfVI customer.
To clarify: if you call us asking for tech support, we'll revoke your account.
If you legitimately need to contact us, fill out the contact form here.

 

Q:  "You're just some two-bit operation that'll disappear, right?"
A:  We've Been Delivering What We Promise Since 1977.   Under the same ownership all this time, we know the Virgin Islands, we know the communications business, and we know good customer service.
We started the first ISP in the VI, and we know what it takes to run a successful ISP.
We're back, we know what you want, and we're here to deliver it.

Here is Our Promise to You:

1. We will strive to provide comprehensive,
unlimited modem access

2. We will have fast Web Servers, good content, and a reliable service. We will back up Customer files on a regular basis.

3. We will provide great value at a fair price,  thereby keeping other ISPs honest and on their toes.

4. Also, Gordon promises not to sell the company.